TLDR
- Amazon Web Services reported increased error rates in its US-East-1 region starting at 3 a.m. Eastern time Monday
- Coinbase, Robinhood, Snapchat, Roblox, Fortnite, Disney+, and United Airlines experienced service disruptions
- Coinbase confirmed all user funds remained secure despite platform access issues
- AWS declared “significant signs of recovery” by 5:30 a.m. Eastern time
- The company later announced the issue was “fully mitigated”
Amazon Web Services suffered a major outage early Monday morning that disrupted access to popular websites and applications across the internet. The cloud computing provider reported increased error rates in its US-East-1 region shortly after 3 a.m. Eastern time.
The disruption affected services across multiple industries and platforms. Cryptocurrency exchange Coinbase experienced access problems for many users during the outage.
Coinbase acknowledged the issues on its platform and assured customers their funds were safe. The exchange stated it was actively working to resolve the access problems.
Trading platform Robinhood also faced service interruptions during the AWS outage. Social media application Snapchat encountered similar access issues for its users.
Gaming and Entertainment Platforms Hit
Gaming services experienced widespread disruptions during the outage. Both Roblox and Fortnite reported problems affecting player access.
Disney+ subscribers encountered difficulties accessing the streaming service. The platform’s issues coincided with the AWS error reports.
Fast food chain McDonald’s saw its digital services disrupted. The company’s online ordering systems faced technical difficulties during the outage window.
United Airlines described experiencing a “system glitch” when responding to customer complaints. The airline’s website and mobile app became inaccessible for some travelers.
News websites Barron’s and MarketWatch also experienced impact from the AWS problems. Readers reported difficulties accessing both financial news sites.
AI company Perplexity confirmed disruptions to its services. The firm relies on AWS cloud infrastructure for its operations.
AWS Response and Recovery
Amazon’s cloud service provider reported “significant signs of recovery” at 5:30 a.m. Eastern time. The company later declared the issue “fully mitigated.”
Downdetector, a website that tracks internet outages, showed a rapidly growing list of affected services. The tracking platform recorded reports from users experiencing issues across dozens of websites and apps.
Amazon’s own platforms were not immune to the outage. Users reported problems accessing various Amazon services during the disruption.
The US-East-1 region serves as one of AWS’s primary data center locations. Services globally that depend on this region’s infrastructure experienced cascading problems.
AWS stated the increased error rates affected multiple services within the region. The cloud provider worked throughout the early morning hours to restore normal operations.
Signal, the encrypted messaging app, also appeared on the list of affected services. Users reported connection problems during the outage period.
The outage highlighted the widespread reliance on AWS infrastructure across the internet. Companies from cryptocurrency to airlines depend on the cloud platform for their operations.
Facebook users also reported issues during the same timeframe. The social media platform experienced disruptions consistent with the AWS outage window.
AWS has now confirmed all services are operating normally. The cloud provider resolved the technical issues affecting the US-East-1 region.
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