TLDR
- Moveworks wins FedRAMP Moderate, expanding federal AI access
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ServiceNow strengthens public sector reach with GovCloud launch
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Federal agencies gain secure AI assistant for daily workflows
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GovCloud approval unlocks defense and civilian deployments
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Reasoning Engine powers secure automation across agencies
ServiceNow (NOW) trades at $0.6 NOW after Moveworks secured FedRAMP Moderate Authorization. The approval expands its AI Assistant into U.S. federal agencies. The milestone strengthens ServiceNow’s public sector footprint following its Moveworks acquisition.
The authorization allows federal agencies and defense contractors to deploy Moveworks GovCloud securely. It also enables public sector organizations to automate routine workflows. As a result, agencies can modernize service delivery while maintaining strict compliance standards.
ServiceNow completed its acquisition of Moveworks in December 2025. Since then, it has integrated the platform into its broader AI strategy. The company now positions its AI Assistant as a secure gateway for federal operations.
FedRAMP Moderate Authorization Expands Federal Access
FedRAMP Moderate Authorization validates that Moveworks meets federal security and compliance standards. Agencies can deploy the platform within regulated environments. The approval supports use across civilian and defense institutions.
Federal agencies face mounting pressure to modernize legacy systems. At the same time, they must manage staffing gaps and rising cybersecurity demands. Moveworks addresses these constraints through secure automation and unified access.
The platform supports communication in more than 100 languages. As a result, it delivers consistent service across a global federal workforce. It also reduces friction by meeting employees within their existing work tools.
Moveworks GovCloud operates on AWS GovCloud infrastructure. This dedicated environment supports strict government security requirements. It reflects years of investment in compliance controls and system architecture.
The AI Assistant combines search and action within one interface. It interprets complex requests and executes multi-step workflows automatically. Agencies reduce manual ticket handling across IT, HR, and finance functions.
ServiceNow confirmed that Moveworks integrates natively with its platform. Agencies can also deploy it as a standalone solution. This flexibility broadens adoption across diverse government technology stacks.
AI Automation Strengthens Operational Efficiency
Moveworks runs on a proprietary Reasoning Engine. The engine understands, plans, executes, and adapts to user requests. It aligns workflows with each agency’s internal processes.
By automating repetitive tasks, the platform extends staff capacity. Agencies can redirect employees toward mission-focused work. Operational efficiency improves without expanding headcount.
The AI Assistant connects to existing business systems. It translates user requests into direct system actions. As a result, employees receive faster resolutions without navigating multiple applications.
ServiceNow reported that more than 80 billion workflows run annually on its platform. This scale demonstrates its enterprise-grade infrastructure. The integration of Moveworks adds conversational AI capability to that foundation.
Moveworks also supports an AI Agent Marketplace and Agent Studio. These tools enable secure, end-to-end automation across government systems. They help agencies standardize automation across departments.
The authorization extends Moveworks’ reach beyond private sector clients. Organizations such as Leidos, ManTech, and Broadcom already use the platform. Now, federal agencies gain similar access under regulated conditions.
Strategic Positioning in the Public Sector
The federal government continues to modernize digital services. However, agencies must balance innovation with data security mandates. Moveworks GovCloud addresses both objectives simultaneously.
ServiceNow positions the AI Assistant as a unified front door for agencies. It centralizes IT, HR, and procurement workflows. Consequently, employees access support through a single conversational interface.
The approval also strengthens ServiceNow’s competitive standing in public sector software. It broadens the company’s addressable market within government institutions. Additionally, it supports long-term federal expansion plans.
Moveworks plans to pursue FedRAMP High and Impact Level 5 certifications. These authorizations would enable deployment in more sensitive environments. The company signals a deeper commitment to mission-critical operations.
ServiceNow will present its FedRAMP-authorized technology at the ServiceNow Gov Forum on March 5, 2026. The session will focus on agentic AI for employee experience. This event highlights the platform’s expanding federal role.
With federal approval secured, ServiceNow strengthens its AI-driven public sector strategy. Moveworks GovCloud now offers agencies a secure automation gateway. The development reinforces ServiceNow’s role in government digital transformation.
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