Key Highlights
- ServiceNow and FedEx revealed a strengthened collaboration to embed FedEx Dataworks logistics intelligence into ServiceNow’s Source-to-Pay platform.
- The partnership will leverage FedEx’s massive global network that processes more than 2 petabytes of information every day.
- The collaboration introduces three new features: Supplier Insights, Supplier Visibility, and Success Indicators.
- At the Knowledge 2026 event in Las Vegas, ServiceNow also revealed enhanced collaborations with Nvidia and Microsoft.
- Shares of FDX climbed 1.28% to $362.39, despite experiencing an 8.3% decrease in the preceding week.
Shares of FedEx (FDX) climbed 1.28% to $362.39 following the announcement of a strengthened collaboration with ServiceNow (NOW) during ServiceNow’s Knowledge 2026 conference held Tuesday in Las Vegas.
The enhanced partnership will embed logistics intelligence from FedEx Dataworks directly into ServiceNow’s Source-to-Pay procurement solution. This integration aims to provide procurement professionals with real-time logistics data within their current workflow environments.
FedEx’s extensive global operations produce over 2 petabytes of data on a daily basis. This vast information resource will now be channeled directly into ServiceNow’s enterprise procurement infrastructure.
Three distinct features are being developed through this partnership. Supplier Insights enables procurement professionals to access FedEx Dataworks information derived from network operations. Supplier Visibility automates supplier evaluation processes during the onboarding phase. Success Indicators merges ServiceNow’s supplier information with anonymized industry benchmarking data from FedEx.
Additionally, the platform will utilize shipment delay information from FedEx’s operations to automatically initiate workflows whenever supply chain interruptions are detected.
Raj Subramaniam, CEO of FedEx, stated that this partnership “combines and leverages the power of this network DNA with ServiceNow’s AI-driven capabilities.”
Bill McDermott, ServiceNow’s CEO, emphasized that supply chain innovation represents “the only way forward” and characterized FedEx as possessing “the world’s richest datasets on the movement of goods, people, and commerce.”
FedEx posted $92 billion in annual revenue and maintains a workforce exceeding 500,000 employees. While the stock has delivered a 69% gain over the previous year, it has experienced an 8.3% decline during the last seven days.
ServiceNow Announces Additional Strategic Partnerships
The FedEx collaboration represented just one component of multiple announcements ServiceNow unveiled at Knowledge 2026. The enterprise software company also strengthened its alliance with Nvidia to expand agentic AI governance capabilities from employee workstations to data center infrastructure.
This expansion includes Project Arc ā an autonomous desktop solution protected by the Nvidia OpenShell runtime and managed through ServiceNow’s AI Control Tower.
Microsoft similarly broadened its collaboration with ServiceNow to address what the companies characterize as “AI agent sprawl.” This integration enables organizations to implement governance protocols across both ServiceNow and Microsoft 365 ecosystems.
ServiceNow introduced Otto, a new offering designed to consolidate conversational AI, autonomous workflows, and enterprise search capabilities into one unified platform.
Recent Acquisitions Take Center Stage
ServiceNow provided additional information regarding its acquisitions of Armis and Veza, highlighted by the introduction of Autonomous Security & Risk.
This new solution is engineered to manage and protect AI agents, identities, and connected devices throughout enterprise environments. According to ServiceNow, it consolidates fragmented security infrastructures into a unified graph that maps all identities, permissions, and connected resources.
“Prevention, detection, and response happen at machine speed,” explained John Aisien, SVP and general manager of Security & Risk at ServiceNow.
McDermott positioned the conference announcements as redefining ServiceNow’s market position: “We’ve built the only platform that can sense across the enterprise, decide the right action, act across any workflow or application, and secure every step.”
At the time of the announcement, FDX shares were trading up 1.28% at $362.39.
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