Key Points
- The National Gambling Board issued a statement addressing public misconceptions about its Verified Gambling Operators Web Portal
- The database enables South African consumers to verify whether gambling operators hold valid licenses
- Operators marked as “CLOSED” on the portal aren’t necessarily engaged in unlawful operations
- Licensed online sports betting operators do appear in the database, contrary to circulating claims
- Officials encouraged citizens to flag questionable gambling operations to the NGB or provincial regulators
The National Gambling Board of South Africa has issued an official clarification regarding its Verified Gambling Operators Web Portal following widespread public misunderstanding. Recent commentary about the platform prompted regulatory officials to release a formal statement.
Available through the NGB’s official website, the portal functions as a public resource. Citizens can use it to verify whether any gambling establishment or operator holds appropriate licensing in South Africa.
Data within the portal originates from South Africa’s nine Provincial Licensing Authorities. These regulatory entities handle the issuance and oversight of gambling permits according to provincial legislation and the National Gambling Act of 2004.
According to the NGB, the platform was developed to safeguard consumers against unlicensed gambling operations. This encompasses offshore and digital platforms that regulators warn present dangers to both players and the national economy.
Acting Chief Executive Officer Lungile Dukwana urged South Africans to continue utilizing the portal. He requested that citizens notify either the NGB or appropriate provincial authorities about any dubious or potentially unlawful gambling operations.
Understanding the “CLOSED” Designation
Significant confusion has emerged regarding operators listed with a “CLOSED” designation on the portal. Various observers interpreted this classification as evidence of regulatory violations or illicit gambling activities.
The NGB rejected this interpretation. Officials clarified that the “CLOSED” designation doesn’t inherently indicate unlawful conduct is occurring.
Within the Limited Payout Machine sector particularly, establishments may display the “CLOSED” designation for numerous ordinary reasons. These encompass facility refurbishments, temporary business suspensions, outstanding fee payments, or various standard operational matters.
Regulators emphasized explicitly that without concrete evidence of illegal conduct, interpreting “CLOSED” as synonymous with criminal activity lacks foundation.
The portal relies on information provided by Provincial Licensing Authorities. These organizations manage the licensing, suspension, and termination of gambling establishments within their jurisdictions.
Digital Operators Feature in the Database
The NGB also responded to assertions that online gambling operators are absent from the portal. Some analysts had connected this perceived omission to the forthcoming Remote Gambling Bill B11-2024, which remains under legislative review.
Regulators explained that current regulation operates under existing Parliamentary Acts and provincial legislation. It doesn’t operate based on bills still progressing through the lawmaking process.
The prevailing legal structure consists of the National Gambling Act of 2004 alongside provincial regulations. The NGB indicated this structure determines which operators appear in the register.
Contradicting assertions that the portal contains “zero online gambling operators,” officials confirmed that authorized bookmakers permitted to provide online sports wagering are listed.
The NGB emphasized the portal wasn’t created to encourage gambling activities. Rather, its function centers on enhancing regulatory transparency and protecting consumers from unauthorized operators.
Regulators stated their ongoing dedication to transparency and consumer safeguarding. They’ll continue refreshing the portal using information supplied by Provincial Licensing Authorities.
Dukwana’s statement underscored that the NGB views public interaction with the portal as essential to fighting illegal gambling throughout South Africa.


